Delivery

• In-Stock Items: If the product you purchased is in stock, the Harper Bee team will notify you via email with a shipping and payment notice. You will be informed when your items have been shipped and when your credit card has been charged or your payment method has been accepted. In-stock items typically ship within 3 business days of placing your order.
• Out-of-Stock Items: If the item is not in stock at the time of your order, we will ship it once it becomes available. You will be notified when the item is back in stock and ready to ship.
• Shipping Methods: We use Australia Post for shipping. You can choose between standard and express shipping at checkout, each with different charges based on the delivery speed. We are located in Mackay, North Queensland so please allow for delivery to your location.

Return and Exchange Policy

• In-Store Purchases:
  Change of Mind: If you change your mind about an item within 30 days of purchase, you can exchange it for something else in-store. Please bring your receipt and the item in its original condition with packaging. Note that earrings cannot be exchanged unless faulty.
• Faulty Items: If your item is faulty, you can exchange it for a new one or receive a refund within 30 days of purchase. Bring the item and the original receipt to a Harper Bee store. If more than 30 days have passed, bring the item in for assessment by our customer service team to see if we can assist.
• Online Purchases:
  Refunds: To request a refund for an online purchase, email us at  harperbeemackay@gmail.com with a photo of the item and a description of the issue. We will respond as soon as possible.

Effective Date

These terms and conditions are applicable to the www.harperbee.com.au website as of July 30th 2023. For further information, please refer to our Privacy Policy.

Overview

These terms govern the appropriate use of the www.harperbee.com.au website and its shopping features. They outline limitations of liability for Harper Bee and other parties, along with additional relevant provisions.

Agreement

These terms constitute an agreement between you and Harper Bee Pty Ltd (as the trustee of Burfords in Oz Trust, ABN 59 978 162 867). By accessing and using the www.harperbee.com.au website, you agree to comply with these terms. If you do not agree, please refrain from using the website.

Changes to Terms

These terms may be updated periodically by authorized editors. You will be notified of any changes, and your continued use of the website signifies your acceptance of the new terms.

Use of the Website

• Ownership and Intellectual Property: The website and its content, including products, images, graphics, and other intellectual property, are owned by Harper Bee and/or its licensors and are protected by copyright, trademark, and other laws. Using the website does not grant you ownership of any content. The website is for lawful, personal use only and may not be used for unlawful or commercial purposes. Unauthorised copying, distribution, or modification of the website or its content is prohibited.
• Age and Residency Requirements: You may use the website if you are an Australian resident. To purchase items, you must be over 15 years old and able to form a legally binding contract, or be assisted by a parent or guardian. Currently, Harper Bee only ships to addresses within Australia.

The Buzz Loyalty Program

Certain features of the website are available only to members of The Buzz loyalty program. If you have a username and password for The Buzz, do not share this information with others. You are responsible for the security of your login information. If you believe your login information has been compromised, contact Harper Bee at mackay@harperbee.com.au. For more information, refer to The Buzz Loyalty Program Terms and Conditions.

Accuracy of Information

All information you provide to Harper Bee via the website, including payment details, The Buzz membership information, and transaction details, must be accurate and complete. You are solely responsible for any loss, damage, or additional costs resulting from providing false, incorrect, or incomplete information.

Trademarks

Harper Bee, the Harper Bee logo, and other names and logos used on the website are trademarks or service marks owned or licensed by Harper Bee or their respective owners. Unauthorised use of these trademarks is prohibited.

Disclaimer

Your access to and use of this website is at your own risk and subject to these terms and all applicable laws. The website may contain errors, faults, and inaccuracies and may not be complete or current. Harper Bee makes no warranties or representations except as provided under applicable laws. Harper Bee and its affiliates, directors, officers, employees, agents, contractors, successors, and assigns are not liable for any damages arising from the use of this website or any linked website. This limitation includes direct, indirect, consequential, special, punitive, or other damages, as well as damages for loss of profits, business interruption, or loss of data or information.

Viruses, Spam, and Cookies

• Viruses: Harper Bee cannot guarantee that files on this website are free from viruses. You assume all risk regarding the use of programs and files on this site and release Harper Bee from any responsibility for consequences of their use.
• Spam: We will never knowingly send you electronic messages without your consent.
• Cookies: Cookies are stored on your hard drive by your browser and do not contain personally identifiable information. Disabling cookies may affect your ability to access all features of the website.

Privacy Policy

Harper Bee collects personal information in accordance with its Privacy Policy. By using the website and agreeing to these terms, you consent to Harper Bee’s collection, use, and disclosure of your personal information as outlined in the Privacy Policy.

Dispute Resolution

These terms, and any disputes arising from or related to the website, are governed by the laws of Queensland, Australia, and applicable federal laws. Any disputes will be resolved in the courts of Queensland, sitting in Brisbane. You irrevocably submit to the exclusive jurisdiction of these courts.

Overview

Your privacy is important to us, and we are committed to keeping your personal information confidential. This Privacy Policy outlines how we handle the information you provide to us and how you can access it. We adhere to the Australian Privacy Principles, which govern the collection, use, sharing, storage, and protection of your personal information.

This policy applies to Harper Bee Pty Ltd (as the trustee for Harper Bee Unit Trust) in Australia.

Definition of Personal Information

Personal information refers to any information that can identify you, such as your name, email, phone number, and age.

Collection of Personal Information

We may collect personal information from you in various ways, including when you place an order, provide feedback, or sign up for The Buzz. This information may include:

• Name
• Age
• Address
• Phone number
• Email
• Transaction information
• Other information you choose to provide

Purpose of Collecting Personal Information

We collect your personal information for several reasons, including:

• Processing transactions and orders
• Providing access to loyalty programs and competitions
• Responding to feedback and comments

We will always seek your consent when collecting information, except for non-personal information automatically gathered by internet browsers as ‘cookies’. Cookies help remember your account details, store information for website analytics, and suggest products you might be interested in.

Opting Out of Personal Information Collection

You have the choice not to provide any personal information. However, without this information, we may not be able to fulfill your order, respond to your feedback, or add you to The Buzz. You can set your browser to reject cookies, but this may affect your ability to view our website properly and access all its features.

Disclosure of Personal Information

We may disclose your personal information to third parties in specific circumstances, including:

• To fulfil your requests (e.g., processing an order, adding you to The Buzz)
• If we sell our business and the buyer continues our programs
• To prevent fraud or illegal activities
• To enforce legal rights
• If required by law
• To service providers (e.g., Australia Post for shipping)

Accessing Your Personal Information

To inquire about the personal information we hold, or to update or delete it, please email us at mackay@harperbee.com.au.

Additional Questions

For any other questions regarding your personal information, please contact us at mackay@harperbee.com.au, and we will do our best to assist you.

The Buzz Privacy Policy

By signing up for The Buzz Loyalty Program, you consent to:

1. Harper Bee collecting personal information for your participation in The Buzz Loyalty Program.
2. Receiving communications from Harper Bee about our latest products, offers, and competitions.
3. Receiving communications from Harper Bee about third-party products, discounts, and offers that may interest you.
4. Harper Bee using and sharing your personal information with service providers or agents for market research, data warehousing, data analysis, advertising, and ensuring the proper functioning of The Buzz Loyalty Program.

Harper Bee will take all reasonable steps to ensure the security and privacy of your personal information. We will not disclose or permit the use of your personal information unless required by law.