If the product you have purchased is in stock, the Harper Bee team will email you with a shipping and payment notice. You will be alerted when your items have been shipped and are on their way to you, and you will also be notified that your credit card has been charged or your other method of payment has been accepted.
If your item is in stock it will usually ship within 3 business days of you placing your order. If the item is not in stock when the order is placed, we will ship your order when it returns to stock. We will notify you at this time.
Harper Bee uses Australia Post to ship our items, and you may choose your shipping type – standard or express – when you check out. These shipping types will have different charges corresponding to how fast you want your item to reach you.
We love our items and we hope you do too, but if anything is wrong here’s what to do:
Did you buy your item in store?
If you change your mind about an item and it has been 30 days or less since your purchase, you can exchange it for something else in store. Bring in your receipt and the item in original condition with packaging, and we will exchange your product for a new one. Unfortunately we cannot exchange earrings unless they are faulty.
If your item is faulty you can exchange it for a new one or get a refund! If it has been less than 30 days since you bought your item, bring it to a Harper Bee store with the original receipt and we will swap or refund it for you. If it has been more than 30 days, feel free to bring it in anyway and one of our customer service worker bees will assess it to see if we can do anything for you.
Did you buy your item online?
If you purchased your item online, we can assess your product for a refund. Just send us an email at email@example.com with a photo of your item and a description of why you would like a refund and we will get back to you as soon as we can.
If you are stuck or you would like any more information, feel free to email firstname.lastname@example.org or call 07 5444 2848